Here's a summary of the cancellation policy for Sicily Days: 1. General Policy: - Cancellations must be requested in writing to info@sicilydays.com - Response time: 48 hours working days 2. Timeframe: - No standard 14-day cooling-off period applies - Applies to services with a fixed date, as opposed to bookings without a specific date 3. Cancellation Reasons: - Personal reasons - Maltempo (weather conditions) - Emergencies - Safety concerns - Minimum number of participants not met 4. Solutions for Cancellations: - New date - Alternative service at no extra cost - Full refund if alternative solutions are not accepted 5. Maltempo and Safety Concerns: - Service may be modified or cancelled due to weather, safety reasons, etc. - No compensation if partial service is provided in safer conditions 6. Force Majeure Events: - Right to cancel if destination affected by armed conflicts, natural disasters, epidemics - Full refund and cancellation without penalties within 14 days 7. Vouchers/Credits: - Always optional - Have a defined validity period - Can be used on all products in the catalog (subject to exceptions) 8. Third-Party Transport Issues: - Sicily Days is not responsible for delays or cancellations of separate third-party transport services - Passengers must claim rights directly from the airline 9. Emergency Situations: - Follows EU Regulation 261/2004 for flight cancellations and delays This policy aims to provide flexibility while maintaining the company's operational integrity in various scenarios.